Cloud Phone System
Inbound Contact Center CX
Omni Channel CX
Outbound Dialers & Campaigns
Cloud Phone System | ||
Unlimited Nested IVRs | Desktop, Web, Mobile Applications | Transfer: Blind and Attended |
Visual IVR Builder, Time of Day, Menus Multi-Language IVRs |
Auto and Bulk provisioning of IP Phones Polycom, Yealink, Cisco, Fanvil ... |
Unlimited Parking and Pickup Shared Line Appearance |
Quick Setup PBX/UC Wizard | HD High Quality Codecs | Overhead Paging |
Bulk and One Click Onboarding | Voice call encryption and security | PIN enabled dialing |
End-User Passwordless Access via Email Magic Link | Rich reporting and analytics: CDRs, User Activity, SIP Logs | Call move, example from Desktop to Mobile |
Email to Fax & Fax to Email & Fax to Win Directory | Locations support | Hot Desking |
eFax sending and reporting | Tags and Tag grouping and restrictions | Multiple Custom Caller IDs |
Call Spy, Barge on any PBX call | Stereo Call Recording and Recording Management | Music on Hold |
Custom SIP Trunking support | User Presence and Head Up Display | Call Delegation |
Intercom | Quick or Speed Dial | Call Screening |
Voicemail to Email and Visual Voicemail | Unlimited Ring Groups with next actions | Phone Blacklisting |
SMS | Collaboration: Chat, Group Chat, File, Video, Screen Share | Video Meetings, Scheduling, Screen Share |
CX Inbound Queues | ||
Advanced ACD | Unlimited Visual IVR | AI Routing* |
Queue Callback | Drag and drop IVR flow builder | AI Customer Sentiment* |
Queue to Queue Failover | Adaptive IVR, dynamically adapt to customer journey | Agent Spy, Barge, Whisper |
Queue Priority | Cradle to Grave Reporting | Supervisor and Operator Dynamic View |
Queue Pre-Connect Actions | Missed Call Notification | Customizable Wall Dashboards |
Queue PopUp | Skills based routing | WebPhone Client SDK: embed voice calls into your website |
Queue Next Actions | Custom user input and validation | CRM Integration: Zoho Phonebridge, Salesforce, API |
Queue Stereo Recordings | Customer Identification | Compliance: PCI |
Queue Advanced Reporting | Speech enablement | Post-Call Survey: CSAT |
Queue Advanced Analytics | API Integrations and Tags | Agent Outbound Analytics |
CX Omni-Channel | ||
CX ACD | Integrates with existing Voice Queues | AI Routing* |
WebChat | Use existing Voice Agents to handle CX Channels | AI ChatBots* |
Facebook & Messenger | Cradle to Grave CX Reporting | Predictive Engagement |
Missed Channel Notification | Post Transaction Survey: CSAT | |
Skills based CX routing | Customer Engagement Workflows | |
Custom API integration | Custom user input and validation | Pre-Chat Validation |
Private Notes | ||
SMS | Chat Contact History | |
Telegram | Customer Tags | |
LINE | Advanced Analytics |
CX Outbound Dialers and Campaigns | ||
Unlimited Campaigns | Integrates with existing Voice Queues | Campaign Reports & Analytics |
Campaign Control: Start, Stop or Schedule | Use existing Voice Agents to handle CX Channels | Campaign Lead Reports |
Campaign Lead Bulk Upload | Lead Retry and Cool Off | Agent Outbound Call Reports |
Campaign Dynamic Lead Update | Lead Voicemail State |