How-To Guides

Practical guides for integrators and administrators who want to connect QVOICE Platform with their own systems.

Available guides

• Download Call Recordings — Archive call recording files to local storage or an external destination using the pull API or platform push storage.
• Read Agent States — Read contact-center agent state-change history (idle, on call, wrap-up, DND, and more) from the Portal API.
• Set Up Google Speech-to-Text — Prepare a Google Cloud project (APIs, bucket, service account) so call recordings are transcribed with Google Speech-to-Text, and confirm it works.