Changelog - UCP (Unified Communications Portal)

All notable changes to UCP (Unified Communications Portal) will be documented in this file.

The format is based on Keep a Changelog, and this project adheres to Semantic Versioning.

[2.10.0] - 2026-06-05

Added

• calls: drag & drop
• chore: add ucp bug to docs
• ucp-conference: normalize Dial-tab input before submit (PU-14)
• ucp-conference: drop E.164 gate for Dial tab (PU-10)
• cc-dashboards: bump version
• queue-crm: parse callee id name & number
• conferences: UCP "Invite People to Active Call"

Changed

• sms: redesign UCP SMS UI to match Chat module

Fixed

• 3way: merge inbound audio on hold
• calls: refine drag dock stacking, scope, and grip visibility
• styles: close unclosed .switch rule in CheckboxSlide
• 3way: re-attach remote media on conference re-INVITE (SUP-320 inbound audio)
• 3way: transference edge case
• login: stabilize MSAL instance across re-renders
• login: micorosoft oauh flow
• settings/contacts: refresh integrations from BE after OAuth callback
• settings/calendar: refresh integrations from BE after OAuth callback
• calendar: handle null data response when provider has no events
• sipsessions: prevent hold re-invite when answering inbound calls
• calls: stop filing disposition-render notify failures as bugs
• login: oauth security issue
• conferences: remove transfer icon during conference

[2.9.0] - 2026-04-29

Added

• sms: MMS drag in files feature
• sms: add outbound MMS capability
• docker: install private bitbucket deps via SSH mount
• theme: add Nobela customer theme
• development: sdd tools update
• development: Add SDD integration
• SMS: ixica/mysms MMS
• sip-session: open outbound queue CRM on progress and hangup
• callcenter-crm: open outbound queue CRM on dial progress and on call end when enabled (not only after answer); still gated by PSTN-style dial (To more than 6 digits) and enabled_outbound
• cc-dashboards: bump supervisor panel to v1.3.5
• cc: upgrade cc-dashboards to v1.3.4
• 3way: add 3way conference controls and detailed info
• cc-dashboards: bump to v1.3
• cc-dashboards: upgrade cc dashboards to v1.2
• ucp: disposition localStorage retry and related fixes
• callcenter-crm: gate inbound CRM by popup timing and refresh token for URLs - Open inbound queue CRM on INVITE or after answer per popup_timing (and legacy open_in_new_tab) - Share Desktop Connector, /crm, and named-window delivery via deliverInboundQueueCrmPopup - Refresh access token when CRM URL uses {ACCESS_TOKEN} and the session token is empty
• callcenter-crm: gate inbound CRM by popup timing and refresh token for URLs - Open inbound queue CRM on INVITE or after answer per popup_timing (and legacy open_in_new_tab) - Share Desktop Connector, /crm, and named-window delivery via deliverInboundQueueCrmPopup - Refresh access token when CRM URL uses {ACCESS_TOKEN} and the session token is empty
• dashboards: use cc-dashboard version
• sip: pstn-oriented opus sdp, strip red, unify modifiers
• cc-dashboards: import supervisor panel from library
• theme: add Nexge theme
• follow-ups: reminders & events
• cc-dashboards: split unavailable to DND and Break fix(cc-dashboards): on call counting
• callcenter: slot-based queue crm for embedded and new-tab
• dashboards: add scrolling
• calls: q_headers merge for lifecycle and call forward overhaul
• ucp-calls: disposition routes and attended/conference transfer notify
• calls: q_headers merge for lifecycle and call forward overhaul
• ucp-calls: disposition routes and attended/conference transfer notify
• sidebar: show logout button on desktop >= 2.0.73 and send logout-success
• supervisor: portal SLA parity, dial-type breakdown, queue card width
• callcenter: supervisor v2 portal parity and agents UX
• dashboards: supervisor panel add counters and filters
• caller-id: add custom caller id information
• dashboards: add agents performance and agents cards to supervisor panel

Fixed

• webrtc: raise Opus max bitrate to 24 kbps
• 3way: on hangup only owner leaves conference
• callcenter: stabilize supervisor fetchTags and bump cc-dashboards
• 3way: transfer on incoming call
• sipsessions: persist sip leg call-id through teardown
• calls: restore disposition dropdown in blocking modal
• sip: use mutate-in-place opus fmtp modifier return
• sip: return explicit type and sdp from opus fmtp modifier
• sip: preserve description.type in opus fmtp modifier
• crm: lead ticket id
• contacts: adapt native checkbox to dark theme with color-scheme
• styles: replace hardcoded colors in Switcher with theme tokens
• dashboard: on call counter
• chat: hide delete button for direct message conversations
• config: use /ucp/config.json path in dev mode and remove legacy config.js.sample
• sipsessions: harden invite hangup answer cleanup and promise resolution
• bugs-reporter: support dark theme in error boundary page
• callforward: persist off-mode destination and composite readback
• callforward: persist off-mode destination and composite readback
• dashboards: add dnd break tile back
• dashboards: add Today option back
• profile-picture: use proper MIME type in data URIs for profile pictures

[2.8.0] - 2026-03-18

Added

• callcenter: report agent mute state by call id
• supervisor: feed supervisor panel with cc snapshots
• supervisor: add queue group feature
• alerts: listen to permission changes for microphone and notifications
• cx-channels: loader
• cx-channels: full screen support using a flag url cx_fullscreen=true
• cx-channels: full screen flag
• cc: supervisor panel -> receive & parse data from presence ws
• desktop: add google oauth
• crm: status support dark theme
• crm: table cases add sort
• crm: some style improvement on elapsed column
• crm: cases table add elapsed column
• crm: case detail some css in status
• crm: in case detail add close and resolve action
• crm: add filters
• crm: remove call id, add a buton beside title instead
• crm: show case disposition
• crm: show case transcription
• calls: show/hide blind transfer option based on account config
• devices: Disables devices based on account settings
• chat: Sorts contacts by last message time
• persona-v2: Adds disposition column to leads table
• notification: Increases notification display duration
• settings: audio -> call -> set ringtone based on account config
• calls: outbound -> callee id -> visibility
• leads: Adds case detail modal to leads view
• leads: list cases instead leads
• leads: remove filter
• leads-modal: Replaces CaseDetailModal with LeadCasesModal
• leads-sidebar: Adds Leads functionality to the application
• agent-state: update only after receiving ws event
• calls: queue calls -> crm link -> access token var
• call-transcription: Improves transcription handling and display
• transcription: send raw PCM audio for Gemini Live API
• crm: improve tabs UI and add iframe close tab event
• callcenter: crm -> show/hide close tab option
• desktop: support multiple customers with separate desktop versions
• ucp-lite: Implements PWA requirement for UCP Lite.
• changelog: auto create
• supervisor: add queues multi selector
• ucp-lite: Updates activity refresh icon styling
• ucp-lite: Updates theme toggle to cycle through modes
• ucp-lite: Implements dark mode theme toggle
• ucp-embedded: keypad, call's activity logs & contacts
• ucp-lite: Resizes window in Lite mode
• lite: Enables lite mode to switch to iframe
• docs: add changelog md
• crm: Adds case detail modal to leads management
• meetings: Adds meeting background selection
• crm: Adds case creation via websocket
• crm: Adds case management functionality to CRM
• whitelabel-title: Fetches and sets whitelabel title
• contacts: rename crm to global
• meetings: Refactors conference video layout and screen share
• supervisor: queues data padding agent filters per queue agents queues multiple selector agents show available by default
• meetings: Adds random background images to conference view
• leads: Adds leads management functionality
• cc: new agent and supervisor panels
• meetings: Enables real-time transcription translation
• meetings: Adds meeting transcription stop event
• whitelabel-favicon: Adds favicon support
• whitelabel-favicon: Adds favicon support
• chat: add cache
• theme: Adds theme toggle functionality to sidebar
• call-detail: Enhances Call Detail Modal with AI Summary
• activity: Enhances call, voicemail, and meeting activity displays
• chat: Enables chat functionality based on user setting
• calls: Enables manual call transcription toggle
• calls: Adds live call transcription feature
• chat: Restores last active chat on app load
• meetings: Enables Markdown support for AI summaries
• meetings: Improves meeting details modal layout
• meetings: Adds meeting summary display
• meetings: Updates captions sidebar visibility
• meetings: Filters out system agents from participant lists
• meetings: Improves meeting participant display
• meetings: Enhances live captions with speaker coloring
• meetings: Adds speaker-specific colors to transcript entries
• meetings: Removes redundant isTranscribing update
• meetings: load is creator, is recording, is transcription on reload
• meetings: Enables meeting transcription feature
• meetings: Enables conditional rendering of recording controls
• meetings: Adds live meeting transcription feature
• meetings: Decouples meetings feature from Jitsi app ID
• meeting: recording
• meeting: add meeting detail modal and fix participant names
• chat: Enables chat functionality based on user settings
• chat: add Three.js animation for empty chat state
• contacts: add drag and drop to reorder sidebar sections
• contacts: add Queues section to sidebar for callcenter agents
• conference: Renames participant number to extension
• conference: add sound when participant leaves
• conference: add sound and visual effect when participant joins
• conference: show participant full name and profile picture
• profile-picture: Adds image cropper component
• chat: add link preview with Open Graph metadata
• chat: allow sending text, audio and files together in one message
• chat: add audio message recording and playback
• chat: add delete message functionality
• chat: improve code block arrow key escape logic
• chat: create custom emoji picker with theme support
• chat: allow multiple file selection at once
• chat: send images and text together as single message
• chat: auto-convert dash to bullet list and continue on new line
• chat: add rich text editor with formatting toolbar
• chat: add markdown support for messages
• chat: convert emoji shortcodes and emoticons to emojis
• chat: add date separators between messages
• chat: group consecutive messages from same sender
• chat: move chat panel to right side of layout
• contacts: restore tags filtering functionality in sidebar
• chat: add Slack-style chat sidebar to contacts panel

Changed

• waves: add missing image
• build: add staging
• build: add staging
• oauth-microsoft: label and icon
• crm: Updates page heading
• call-transcription: Updates the WebSocket URL source
• crm: create dedicated CRMListener for iframe messages
• crm: Adds CRM component with tab functionality
• agent-state: Adds delay after setting agent state
• agent-state: Fix agent state sync: re-fetch backend state after status change
• supervisor-dashboard: Removes auto-refresh functionality
• theme: Updates ChiOX theme to improve contrast.
• new-theme: Adds ChiOX customer theme
• leads: Adds leads functionality to the contacts sidebar.
• theme: Adds theme support based on domain
• moh: Reduces width of MOH text container
• moh: Increases width of MOH text container
• moh: Improves MOH component's appearance and responsiveness
• crm: table
• voicemail: remove log
• call: show badge without text
• call: badge order
• call: recording space reserved
• call: separator bar
• call: Refines call component styles and UI/UX
• sidebar: Reduces size of contact bar
• keypad: Adjusts dialed number box width on web
• keypad: Refactors keypad styles for improved UI
• keypad: Adjusts keypad position for web source
• call-detail: Adjusts Call Detail Modal width and waveform
• sidebar: Adjusts contact compact list item padding
• meetings: Removes toggle captions button.
• meetings: invite logic
• theme: use theme.border for activity filters in dark mode
• hangup-hover: Improves UI transitions and styling
• recovery-password: add dark theme support to auth pages
• linter: Refactors codebase and improves eslint config
• linter: Refactors and enhances application features
• linter: Refactors and optimizes component imports
• chat: lighten code block background color
• chat: remove message bubbles for Slack-like design
• chat: consistent icon sizes and button styles

Fixed

• cx-channels: move cx_fullscreen from sessionStorage to Redux
• callcenter: harden disposition render diagnostics and recovery
• contacts-bar: tags selector flotant window visibility
• desktop-mac-download: dmg instead zip
• modal: reusable -> access to onClose func
• chat: empty animation -> canvas api usage on old browsers
• contacts-bar: list -> contact -> get initials
• notification: browser api -> safety access
• conference: notification melody -> cleaning up
• desktop: use default latest.yml when theme customer is undefined
• auth: reduce delay and add retry for login_token_based flow
• build: sync node_modules from cache when missing or incomplete
• branding: update ApxIT domain to uc.apxit.net
• axios: retry mechanism after 401 -> prevent infinite loop
• get-leads: loop
• desktop: Fixes desktop download URL generation
• ucp-lite: Enables iframe mode regardless of source
• leads: Refactors leads list to fetch all leads
• contacts-sidebar: collapse-button
• whitelabel-favicon: add validation
• call-date: Aligns call/voicemail datetime to the right
• calls: Adjusts the position of the call window
• reset-password: Updates reset password URL generation
• chat: remove extra space below audio when message has no text
• chat: uniform padding around chat input container

[2.7.0] - 2025-12-17

Added

• conference: add product tour for conference feature
• conference: intelligent video grid layout based on participant count
• chat: Introduces a new chat feature, enabling real-time messaging between users
• conference: Refactors conference component initialization
• conference: Adds conference invitation notification
• conference-invite: Enables conference invitation functionality
• diposition-modal: show call info
• conference: end conf go to menu
• conference: add menu to create or join to room
• conference: using livekit SFU server
• sidebar: collapsable
• sidebar: collapsable
• callcenter: supervisor panel -> queue agents -> columns refactor
• tile-view: queues -> show count of idle agents
• home: preferences -> call forward -> restrictions to enabling
• alerts: notifications -> do not show if app it's embedded
• calls: set disposition -> notification message -> add disposition id
• app: use react location instead of browser global var
• callcenter: agent panel -> queues -> logged in col header
• ucp-login: Adds Chrome Extension login support
• ucp-embed-login: Enables login via Chrome Extension
• fax-cover: Adds fax cover page functionality
• fax-multiple: Enables users to send multiple PDF files as fax
• calls: headers -> direction -> evaluate c2c calls
• calls: disposition -> 3rd level subdisposition key/value
• calls: disposition -> 3rd level subdisposition
• calls: wrap up timer during disposition form
• calls: set timer before the call is answered
• config: ui layout -> enable/disable sections based on config
• calls: disposition blocking
• contacts-bar: profile images -> use gravatar or default avatar
• callcenter: agent outbound queue -> process ws event
• callcenter: agent state -> process ws event
• agent-state-disabled: Disables agent status on permission
• parent-messenger: Adds logout message receiver
• calls: cc -> crm link -> call id var
• ucp-embed: Adds token-based login route
• callcenter: agent state -> cumulative available time
• app: presence -> process logout message
• new-theme: added
• calls: disposition -> subdispositions -> 2nd level key/value type
• queue-crm: Opens CRM on outbound call based on queue config
• calls: set disposition -> custom type
• cx-channel-notification: on incoming msg
• calls: agent skills
• on-change-agent-state: send msg to parent
• on-change-agent-state: send msg to parent
• disposition: send msg to parent
• desktop-pwa: download button
• desktop-pwa: download button
• cc: supervisor panel -> calls actions -> coach
• bugs: reporting -> add hostname
• agent-panel: on login/logout ensure correct queue outbound is set
• agent-panel: on login/logout ensure correct queue outbound is set
• agent-panel: ensures correct outbound queue is set
• queue-auto-answer: ring 2 seconds
• alerts: info -> follow up type
• app: use prettier to set a code indentation rule
• app: error boundaries

Changed

• conference: Removes participant adding functionality
• conference: Enhances end call button UI
• conference: Updates LiveKit URL to use dynamic domain
• modal: Updates mobile modal styles
• devices: Restructures device component for better UI
• modal: Refactors Download Desktop Modal
• mobile-modal: Enhances mobile download modal
• call-activity: Enhances callcenter agent panel appearance
• call-activity: Improves user details window display
• call-activity: Updates button color on hover
• call-activity: Improves call recording option styling
• conference: Updates config property name
• conference: Uses config flag to show conference option
• login: Adds border to login form in dark theme
• input-placeholder: Enhances input field styling for dark mode
• call-rate: Improves star rating appearance
• call: Updates clear button colors for consistency
• call: Improves call option hover states in dark mode
• call: Improves call popup UI and styling
• agent-panel: Applies theme variables to call components
• settings-tones: Improves UI theme consistency
• settings-personal: Adds default avatar for users
• settings: Updates bar styling to use theme variables
• dark-theme: Applies theme to AI Lab components
• dark-theme: Replaces default avatar with icon
• dark-theme: contact profile picture
• contact-buttons: Enhances contact button styling and UX
• persona-contact: Improves contact list item layout and styling
• dark-theme: Updates styling to align with new theme
• dark-theme: Refactors CheckboxSlide styles for theming
• dark-theme: Updates theme variables for UI consistency
• dark-theme: Refactors styling to use semantic theme variables
• calls: add calls & popups state logs
• docker-dev: Updates target host for Docker environment
• docker-dev: Simplifies Docker setup and improves config
• docker-dev: Configures proxy settings based on environment
• docker-dev: Adds Dockerfile and Nginx configuration
• theme: change image
• staging: set base path ucp_staging instead staging
• parent-messenger: using facade pattern with ts
• theme: dark
• callcenter-update-queue-call: using vars
• theme: new
• linter-issues: #3
• linter-issues: #2
• deploy script: print remote
• linter-issues: #1

Fixed

• call-button: Updates contact bar search button styles
• disposition: condition to show
• hide-from-number-util: add some validations
• show-disposition: case ext to ext
• calls: show disposition & rate form for transferred calls
• settings: contacts -> list google accounts
• recording-modal: avoid exception if transcription cannot be obtained
• calls: parse call headers -> access to 'to' sip header
• audio: output -> check if setSinkId method is available
• callcenter: agent panel stats -> custom datetime range filter
• calls: disposition form -> properly handling the accessing to the data
• disposition: Avoids errors when disposition is undefined
• disposition: Handles potential undefined calls array
• disposition: Avoids errors when accessing nested properties
• disposition: Fixes undefined property access
• disposition: Guards against undefined form dispositions
• diposition: Avoids error when popups.list[calls[0]?.id] is undefined
• calls: outbound calls -> disposition evaluation
• disposition: Avoids error when 2nd subdisposition is undefined
• disposition: Fixes nested disposition access
• disposition: Fixes disposition subdisposition access
• calls: queue outbound -> crm url vars
• calls: disposition form -> visibility during ucp load
• call: Avoids error when agent skills list is null
• confirm-disposition: Avoids error when form is undefined
• attend transfer: Handles potential null values in transfer destination
• ai-assist: Updates socket URL
• account-bar: items list -> save
• account-bar: items list -> scrolling
• disposition: Fixes potential undefined subdisposition access
• disposition: Fixes potential null reference error
• embed: topbar
• call: Handles undefined disposition type
• agent-stats: 1 month
• agent-update: case queue empty
• set-outbound-call: on agent panel
• calls: disposition -> form -> reset subdisposition values
• activity: calls -> player

[2.6.0] - 2025-08-17

Added

• agent-panel: config disable queue login logout
• agent-panel: config disable queue login logout
• app: add eslint and run it in a pre-commit hook
• app: bugs reporting -> add context information
• embedded: major refactor

Changed

• version-file: add to the build
• version-file: add to the build
• version-file: add to the build
• version-file: txt

Fixed

• reject-second-call: add missing import
• embedded: calls -> disposition -> exception using text field
• show-close-call-popup: case transferred call
• contacts: add missing global contacts import

[2.5.0] - 2025-08-08

Added

• event-incoming-call: add q customer call id
• desktop: pwa
• call-forward: set keep caller id
• sip-sdp: ip modifier public to private
• sip-sdp: ip modifier public to private
• sip-sdp: ip modifier public to private
• sip-sdp: ip modifier public to private
• calls: omit disposition & rate setting after blind transfer
• calls: do not send queue post api call anymore
• preferences: dnd -> visibility status based on account config
• home: don't show download desktop modal after login
• calls: cc -> evaluate disposition visibility per queue
• calls: cc -> disposition -> restricted options list per queue
• agent-panel: agent stats -> select datetime range
• listener: support incoming msgs from parent window
• agent-panel: agent states
• calls: notify parent window several events
• calls: disposition form -> mandatory fields
• calls: disposition form -> not show on transferred calls
• last-activity: refresh button
• agent-panel: limit number of tabs
• recordings: transcription -> sentiment analysis
• dev-tools: remove fullstory and sentry
• calls: inbound -> notify parent window
• calls: caller/callee id number -> check if it matches with personal contacts
• last-activity: calls & voicemails -> transcription -> evaluate feature status of account
• stun: from backend
• contacts: items -> action buttons new layout
• auto-answer-c2c: from account config
• agent-stats: add time range
• agent-stats: add time range
• agent-panel: add agent stats
• ringtone: offer standard and custom options
• iframe: support full screen
• activity: cals filters
• call-activity: add button to copy call id
• calls-activity: add button to copy call id
• calls-activity: add button to copy call id
• zendesk: crm
• contact-sms: start sms conver from sidebar contact
• contact-sms: start sms conver from sidebar contact
• embedded: show callcenter status change
• embedded: support change callcenter status
• profile-picture: button delete
• user-profile-picture: on sidebar header
• user-profile-picture: on contact list
• user: profile picture

Changed

• logo: height & width
• favicon: add new one
• favicon: svg -> png
• sip-sdp-modifier: codecs
• after-diposition: remove set agent state
• lab: set cad
• ci: remove not used tasks
• button: removed duplicated key width
• call-mock: removed duplicated key
• commented-code: remove
• supervisor-panel: border
• stats: format time in days hh:mm:ss
• call-voicemail-style: font size, width
• deploy-script: python -> bash
• ucp-embed: remove document title
• slider: use from @mui lib
• caller-id-name: use sip header
• sidebar-show: sms and callcenter
• frame-reusable: unify style
• frame-reusable: unify style
• home: prevent unmount
• supervisor-panel: prevent unmount
• agent-panel: css
• agent-panel: css
• agent-panel: css
• default-server: lab
• fix-live-reload: start with vite from zero
• account-topbar-blocks: fix list should have a unique
• crm-list: fix list should have a unique
• account-bar: fix memory leak
• bugs-system: add customer
• bugs-system: capture exceptions from onclick user interactions
• bugs-system: send sourcemap to ucp directory
• bugs-system: add project name
• bugs-system: copy source map on bugs directory
• bugs-system: add test
• bugs-system: add version
• bugs-system: copy source map on bugs directory
• bugs-system: copy source map on bugs directory
• bugs-system: copy source map on bugs directory
• bugs-system: copy source map on bugs directory
• bugs-system: copy source map on bugs directory
• bugs-system: copy source map on bugs directory
• bugs-system: report
• sip-register: capture err
• deprecated-electron-json: remove get
• audio-input: meter
• sipaccount: add comments
• theme: change logo
• is-embedded: from util
• release-notes: disabled
• collaboration-unread-messages: get only if is enabled
• devices-list: remove timeout to dispatch
• redux-logger: disabled by default
• logs: remove those that are not useful
• sms-view: improve style
• profile-picture: loader
• profile-picture: input button
• sms-send-outbound: wait event confirmation
• profile-picture-contact: get only if has
• user-profile-picture: 200 instead 404 when not exist
• field-input: support loading
• user-profile-picture: header style

Fixed

• on-invite: missing import getQueueById
• queue-auto-answer: race condition second call
• logo: case image whitelabel
• logo: case image whitelabel
• supervisor-parse-queues: add validation
• queues-list-sort: add validation
• calls: controls -> hold & keypad options visibility
• keypad: display
• desktop-download: from topbar
• download-transcription: add validation
• supervisor-view: parsing calls add validation
• update-agent-registration-callcenter-dashboard: add validation
• callcenter: supervisor panel -> spy/barge cc calls
• calls: cc -> outbound -> disable disposition
• api-call: disposition
• contact-delete: add missing import
• fix(modal-desktop): typo operating instead operative
• parse-queues: add validation
• account-bar: outbound cid -> ignore cc
• parsing-call-queue: add validation
• calls: omit disposition & rate setting after transferring
• calls: multi level disposition validation
• parse-call-form: add validation
• iterating-session-receivers: define var
• delete-personal-contact: add missing import
• iterating-session-receivers: add validation
• parse-call-to: add validation
• call-set-sub-disposition: form validation
• parse-call-by-session-id: add validation
• salesforce-sanitize-number: case null
• parsing-queue-dids: add validation
• parsing-sip-session: add validation
• parsing-queue-extension: add validation
• parsing-callcenter-calls: add validation
• calls: info -> caller id number -> evaluate q-caller-id-number
• calls: inbound -> queue crm url parsing
• contact-list: on tile view
• fax-number: from keypad
• sip-session-get-receivers: exception
• agent-login: exception
• agent-stats: table width and refresh
• peer-connection-get-stats: access to undefined
• useContext: missing import
• call-disposition: access to undefined
• call-state: access to undefined
• auth-c2c-extension: from embed
• agent-stats: css width
• call-rate: access to undefined
• react-select: dependency
• sms-background: dark theme
• dark-theme: sms
• dark-theme: colors
• activity: calls filter
• bugs-system: point to cad
• bugs-system: create instance after get auth token
• sms-inbound: case zero messages
• collab: reload
• parse-call: from key
• parse-call: disposition and rate
• call-parse: get call id
• call-parse: get call id
• personal-contacts: menu z index
• sms-sort: by notifications
• sms-popup: to
• sms-get: parse
• personal-last-name: form value
• sms: new contact

[2.4.0] - 2025-03-11

Added

• zoom: add zero
• zoom: commands
• cx-channels: zoom menu
• cx-channels: zoom out 10% when screen width is less than 1600
• calls: incoming calls -> evaluate hide caller id feature
• chrome-extension: link to store
• contacts: sidebar -> trasfer call option per contact
• chrome-extension-login: added
• calls: disposition -> evaluate status per account
• home: devices -> remove add devices feature
• tile-view: queues

Fixed

• queue-call: parse api request
• crm: tabs -> call vars
• calls: cc -> post call api request after finishing
• sms: validate e164 number format
• sms: first sms message from a new chat
• salesforce-call-log: outbound call
• ucp: calls -> white screen after the call is disconnected

[2.3.0] - 2025-01-23

Added

• calls: show contact name on outbound calls
• settings: contacts & calendar -> microsoft -> ui improvements
• settings: contacts & calendar -> microsoft integration

Changed

• new-theme: added

[2.2.0] - 2025-01-15

Added

• salesforce: call log
• custom-domain: cx
• custom-domain: on desktop download
• custom-domain: create teams url based on domain
• ai-lab: inject audio on call
• ai: lab
• agent-panel: queues list sorting
• click-2-call: ring all devices
• theme: new
• ai-assist: from queue
• call-transcription: using deepgram
• screen-recording: on a call
• screen-recording: on a call
• salesforce: incoming call
• salesforce: listener
• provisioning-pnp: scroll
• provisioning-pnp: clear logs on switch enabled
• provisioning-pnp: logs
• sidebar: show/hide desktop logout button
• sidebar: show or hide logout option based on account config
• settings: show or hide fmfm section based on account config
• agent-panel: calls history -> table refactor
• post-call-api-request: add call id
• sms: sort chats by most recent
• branding: new
• callwaiting-tone: set frequency and volume
• calls: blind transfer -> allow input phone numbers
• calls: set disposition -> multi level type
• transfer: on tile view
• agent-panel: calls history -> agent note
• mattermost: show unread messages count on the tab title
• mattermost: show unread messages count
• collaboration: open embedded or in a new tab checking if is ugpraded
• sip: on invite -> set early media

Changed

• config-js: remove
• date-tests: toDateBySeconds
• tests: vitest
• sentry: source map
• sentry: add ucp version in the event
• sentry: ignore axios 401
• sentry: enabled on production
• sentry: point to new account
• redux-logger: only enabled on development mode
• ws-goai-service: proxy on development mode
• performace: redux state cdrs, faxes and voicemails
• avatar: use react-avatar instead react-gravatar

Fixed

• ai-lab-call: match condition
• sip-re-register: add loop
• signup: add missing import
• recording-transcription: handle err
• sentry: ci
• settings: camera
• login: from onboard
• login: from onboard
• embedded: show attend transfer button condition
• embedded: close on call ends
• salesforce: dial number with symbols
• reset-password: validation -> strength
• calls: transference -> close form if call is finished
• embedded: dark theme disabled
• settings: moh -> player
• sip-js-reconnect: loop
• agent-panel: calls history -> get call rating
• agent-panel: calls history -> agent disposition -> edit button
• calls: set disposition -> white screen
• call-box: z position
• callcenter-dropdown: status
• stun: setting conf
• mattermost: reload once to mitigate migration issue
• calls: set disposition -> save follow up note
• mattermost: set dark theme
• mattermost: refresh unread count when user view a channel
• main-numbers: opacity
• last-activity: list cdrs -> loading status
• sip: early media -> disable ringing tone

[2.1.0] - 2024-08-07

Added

• settings: personal -> edition permission only for admins
• callcenter: agent panel -> set agent's default queue for outbound calls
• last-activity: rows spacing improvements
• dark-theme: sync cx channels
• dark-theme: added
• embedded: calls -> disposition form
• call: prevent 2 calls with the same destination per account
• calls: campaigns -> evaluate lead mask to show cid number
• calls: restriction to make a new one when other is being connected
• disposition: follow up type
• calls: popup -> adapt ui to new disposition fields
• calls: set rate -> evaluate feature status per tenant
• disposition-notes: always visible
• post-call-api: outgoing call
• follow-up: notes
• follow-up: notes
• disposition: follow up
• queue-post-call-api-request: after set diposition
• queue-call: disable call rating
• release-notes: modal
• new-theme: added
• new-theme: added
• queue: auto-answer
• disposition: outbound calls
• crm: desktop
• crm: desktop
• calls: popups -> recording indicator & controls
• logout: propagate to desktop app
• settings: company -> show only if account is signup
• login: credentials login -> evaluate security policy configuration
• apps: desktop & mobile download -> visibility based on account config
• sanitization-number: before start the call
• call-rate: optional
• disable-desktop-modal: configurable
• calls: bulk close finished calls
• callcenter: supervisor panel -> list queues based on restriction
• new-theme: added
• stun-servers: per account
• camera-setting: added
• camera-settings: added
• logo: added
• resize: all screens
• contacts-bar: header -> show location
• response-screen: on resize
• tile-view: ui
• callcenter: ui -> supervisor panel

Changed

• disposition: improvements
• api-call: do request on backend
• disposition: inbound and outbound calls

Fixed

• account-bar: outbound cid
• calls: callcenter -> outbound calls -> check destination status only if agent is logged in into some queue
• dark-theme: cx popup
• dark-theme: dialpad
• dark-theme: desktop download modal
• dark-theme: calendar btn
• dark-theme: activity btn
• call-icon: on a mask campaign call
• caller-call-history: remove + char
• mask-caller-id: apply on last activity
• mask-caller-id: apply on agent panel
• mask-caller-id: apply on active call
• mask-caller-id: improve the mask
• mask-caller-id: read bool
• logout: on new session detected
• wave-lib: api changed
• call-rating: outboing calls
• call-rating: on a outbound call
• api-call: number
• outgoing-calls: disable call rating
• api-request: after call hangup
• release-notes: on desktop
• set-agent-state: after set disposition
• auto-answer: if zero calls
• crm-home: send to desktop
• fmfm-profile: remove
• new-disposition: field
• audio-input-meter: leak
• favicon: change background
• tag-validation: when color is invalid
• sidebar: callcenter -> redirect to agent/supervisor page
• faxes-activity: remove duplicate timestamp
• recovery-email: link
• last-activity: faxes -> datetime
• agent-panel: calls history
• callcenter: supervisor panel -> white screen when queues are empty
• agent-panel: change login status
• agent-panel: change login status
• callcenter: agent panel -> calls history -> edit disposition -> list custom dispositions
• settings: contacts & calendar -> show only if google integrations feature is enabled for the tenant
• mic-permission: on desktop app on macos
• last-activity: play & transcript options only if there is recording
• settings: company -> open smartpbx
• settings: company -> remove main number selection
• popup-title: cx channels
• cx-channels: height
• responsive-ui: last activity & account bar -> improvements
• responsive-ui: last activity & account bar
• share-screen: emit event

[2.0.0] - 2023-12-27

Added

• disposition: added
• activity: calls & voicemails -> recordings -> play & transcript modal
• jitsi: join guests
• jitsi-moderator: only creators are moderators
• jitsi-moderator: #1
• leave-site: show always
• jitsi: improvement
• hangup-calls: on close window
• jitsi: added
• new-customer: theme
• dev-config-url: var
• crm: open using sip invite
• crm-url: by whatsapp
• set-agent-state-available: after agent set disposition and qualify the call
• callcenter-call: close enabled by disposition set
• app: embedded -> ui
• crm: hide instead close
• crm: hide instead close
• crm-tabs: instead unique window
• calls: active call popup -> ui improvements
• deploy-staging: script
• crm: tab
• rename: customer
• callcenter: agent view
• ucp: ui -> major improvements

Changed

• sip-account: remove commented code

Fixed

• callcenter: agent -> queues -> login / logout
• callcenter-status: agent login
• sip-hold-unhold: set codecs
• cdrs: duplication
• cx-channels: msg popup
• cx-channels: msg popup
• callcenter-agent-panel: hide instead unmount
• crm-logout: cause unmount
• crm-logout: cause unmount
• crm: show
• calls: active calls popups -> options -> open in agent panel -> visibility
• calls: active calls popups -> keypad
• callcenter: agent panel -> queues -> login/logout from all queues
• crm-tab: select latest
• crm-is-agent: validation
• crm-event: filter
• cx-channels: login
• dtmf: set 100 instead 1000
• app: ui -> background

[1.19.0] - 2023-08-28

Added

• new-theme: added
• last-activity: set different icons for call, voicemail & fax
• login: sign in using google -> migration to new library
• dialpad: paste-numbers
• login: sign in using microsoft/azure
• config: environment -> config vars -> from .json file

Changed

• script-deploy: production

Fixed

• sidebar: omnichannel -> visibility based on account omni status
• callcenter: agent status
• contacts-bar: list -> scrolling due to calls handling
• app: favicon path
• get-config-json: avoid cache

[1.18.0] - 2023-07-28

Added

• new-theme: added
• recording: stereo to mono
• user-agent: inform ucp version
• desktop-version: send info
• theming: new customer added
• get-last-activity: show error
• callcenter-agent-status: active, training, away and break
• user-voicemail: call button
• voicemail-pin: set and get
• voicemail: remove
• omni-notification-count: in the sidebar button
• omni-popup: message received
• lead-call: able to set voicemail
• omni: icon
• omni: show
• omni: handle app reset
• omni: set platform by message tunnel
• omni: visibility
• chatwoot: integration
• dialpad: typing
• monitoring: fullstory
• call-waiting: tone
• mfa: login flow -> multi factor authentication step

Changed

• agent-login-logout: not use 304 anymore
• bundler-and-sipjs-upgrade: vite instead cra and upgrade sip.js
• bundler-and-sipjs-upgrade: vite instead cra and upgrade sip.js
• callcenter-agent-states: since custom states added
• get-desktop-links: using latest.yml
• sip-logs: disable
• dnd: loading

Fixed

• attend-transfer: case refer a session
• version: do not show on desktop
• sip-reconnect: transport and registration
• get-latest-yml: prevent cache
• ring-tone: stop when user answer/hangup the call
• tests: node version
• login-err-msg: case user not found
• app: version
• vite: public url
• favicon: name
• favicon: name
• cc-agent-status: use event
• fmfm: not ring field not show it correctly
• cc-agent-status: validation when timestamp last change not exist
• cc-set-state: on 304 response
• linter: precommit
• tone-state-machine: callback
• leak-audio: minor
• leak-audio: minor
• leak-audio: state machine tone handle case more than 2 calls
• audio-leak: state machine tone
• audio-leak: ring tone singleton
• audio-leak: callwaiting tone singleton
• audio-leak: disconnect tone singleton
• desktop-listener: duplication
• settings: hide sign up sections for accounts that are not signup
• remove-voicemail: endpoint
• dialpad: zero case
• dialpad: add keycodes
• keypad: open
• logout: hangup all calls
• tile-view: route
• parse-callcenter: data

[1.17.0] - 2022-07-21

Added

• callcenter-event-url: on answered incoming call
• callcenter: handle agent hangup
• callcenter-calls-view: separate calls
• sms: added send button
• cdr-fetch: only latest
• callcenter: supervisor panel
• moh: settings -> company -> moh section

Changed

• webapi: use typescript
• styles: use typescript
• configjsapi: use typescript lintering with @typescript-eslint
• molecules: use typescript
• atoms: use typescript
• utils: use typescript

Fixed

• reload: added validations
• registration-event: ignore if user agent is server
• callcenter-calls-view: width agent
• sms-bar: only show in case of contact selected
• buy-dids: reseller dids -> filter
• buy-dids: reseller dids -> do not limit results
• linter-config: live reload
• live-reload: remove env

[1.16.0] - 2022-04-22

Added

• settings: company -> general -> set main company number

Changed

• plans: change text of some features

Fixed

• unique-session: add date

[1.15.0] - 2022-04-06

Added

• phone-numbers: free numbers
• new-theme: added
• google-oauth: get google oauth client id from window.config
• new-theme: added
• google-integration: added
• add-google: customer
• numbers: buy dids with sms capability using voip innovations

Changed

• memoized-state: using reselect
• contacts-optimization: useSelector memorizing
• invitations: list free numbers
• login-or: added

Fixed

• google-integration: add support
• buy-number: list reseller dids

[1.14.0] - 2022-02-16

Added

• billing: billing system major improvements

Fixed

• refresh-profiles: on enabled fmfm

[1.13.0] - 2022-02-08

Added

• google-integration: validated
• devices: new device -> gs_wave

Fixed

• chat: access to last message
• dialpad: behind chat
• send-sms: encode to and body

[1.12.0] - 2022-01-15

Added

• payment-methods: input, validate and save payment methods (when payments gateway is payhost)

Changed

• add-theme: branding

Fixed

• fax: number typed

[1.11.0] - 2022-01-11

Added

• google-integration: customer added
• send-fax: from dialpad
• fax: to any number
• fax-info: modal
• fax: system

Changed

• popup: action
• activity-row: reusable row

Fixed

• fax-visibility: check
• fax-number: parsing
• fax-download: unique button
• fax-download: tiff case
• fax: only show fax info if result exist
• fax-info: t38 used value
• fax-info: read boolean
• fax-info: validation

[1.10.0] - 2022-01-01

Added

• payments-gateway: set currency symbol in all prices

Fixed

• google-emails: list when a new is added

[1.9.0] - 2021-12-27

Added

• sms-visibility: show if user have sms numbers
• reset-password: validation of password security requirements
• sms: interface

Changed

• new-theme: added
• sms: improvements
• sms: better names
• calendar-visibility: customer and user based

Fixed

• google-support-validation: contacts and calendar
• has-sms: sidebar

[1.8.0] - 2021-11-27

Added

• phone-numbers: phone numbers section to users with free service plan
• phone-numbers: phone numbers section to users with free service plan
• buy-numbers: search available numbers to purchase

Changed

• google: buttons
• login: error cases

Fixed

• branding: customer label

[1.7.0] - 2021-11-21

Added

• security-policies: implementation of password age
• invitations: validation of emails based on account users
• reset-password: validate user password based on password history

Changed

• google: tester users
• logo: replaced
• logo: replaced

Fixed

• fmfm-range-time: decimals
• callcenter-scroll: remove it
• circleci-config: build -> node.js image version

[1.6.0] - 2021-10-26

Added

• reset-password: implementation of password length security policy
• login: representation of error messages
• Build
• export-lib: tokenize
• header-environment: staging, production or localhost
• login: change login routes
• webchat: ui of webchat
• webchat: UI of webchat

Changed

• button-background: current plan
• configjs-api: one liner

Fixed

• calendar: calendar events without datetime
• favicon: favicon

[1.5.0] - 2021-10-07

Added

• tile-view: section

Fixed

• tile-view: toggle mode

[1.4.0] - 2021-10-06

Added

• google-calendar: calendar section and representation of calendar events

Fixed

• payments: check for payments methods only for signup accounts
• indicators: show low credit warning only in signup accounts

[1.3.0] - 2021-10-04

Added

• payments: custom payment gateway -> custom payment methods form
• ucp: integration with custom payment gateway
• unique-session: logout oldest

Changed

• dnd: logic in backend
• tags: improve UI

Fixed

• button-bussiness: in sidebar

[1.2.0] - 2021-09-10

Added

• profile-add: hide when fmfm is disabled
• tags: filter

Changed

• dnd: in user list
• answer-background-color: green

Fixed

• fmfm-profile: body

[1.1.0] - 2021-09-03

Added

• user-agent: header
• get-fax-number: point to go server
• ucp: send multiple invitations and buy phone number process

Changed

• fmfm-and-voicemail-to-email: moved to settings
• get-devices: point to gpbe

Fixed

• mobile-app-label: in modal

[1.0.0] - 2021-08-17

Added

• ucp: ui improvements on invitation flow, payment methods and login
• ucp: UCP V1 -> New sections and features for Signup Accounts

Changed

• fmfm: move logic to backend

Fixed

• fmfm: use device name instead id
• fmfm-device: initialize off
• login: authentication from onboard and signup
• ucp: credit balance warning message and remove currency symbol of service plans

[0.25.0] - 2021-07-30

Added

• download-recording-by-user: enable / disable

[0.24.0] - 2021-07-23

Added

• hide-login: on desktop
• mobile-modal: download & install

Fixed

• desktop: login
• desktop: log in

[0.23.0] - 2021-07-06

Added

• mobile-magic-link: instead qr
• global-addressbok: contacts

Fixed

• business-call: typo
• business-call: use presence id if extension not exist
• magic-link: mobile
• destination: validation empty array
• destination: validation empty array

[0.22.0] - 2021-06-15

Added

• dnd: propagate and get update

[0.21.0] - 2021-06-13

Added

• reload: by ws msg

Fixed

• get-google-contacts: only if is enabled the integration

[0.20.0] - 2021-06-03

Added

• registrations: load and reload
• preferences: visibility per account
• AudioContext-singleton: to avoid audio issues
• signup: invite users from signup accounts, new login (traditional & google).
• input-output-device: save in local storage selected
• hide-google-add: on desktop
• google-multiple-account: support

Changed

• login-token-based: using react hooks
• cdr-endpoint: poiting to go server
• new-theme: added

Fixed

• gitignore: add .idea/ path
• gitignore: add .idea/ path
• routing: route calls to python server to api/v1 prefix
• queues-loading: show in callcenter section
• device-keep-used: after select input on settings
• sidebar: item selected

[0.19.0] - 2021-04-22

Added

• personal-contacts: Add | Edit | Remove

Fixed

• when-remove-integration: remove only google contacts
• google-email-integration: in login
• google-email-integration: in login

[0.18.0] - 2021-04-19

Added

• validate-registration: before make a call
• contacts: filter contacts by extension || number
• google-redirect: to get contacts
• keypad-improve: icons
• touchmode-unique-dialpad: then remove sidebar dialpad
• privacy-policy: in home page
• contacts-bar-header: add location info in contacts bar
• add-privacy-policy: in login page

Changed

• title: to have consistency with other sites

Fixed

• access-length: of undefined in main numbers
• lose-audio: caused by dtmf
• blind-transfer-dialed: parse before execute
• show-privacy-policy: if have link
• corrupt: when-close-teams
• privacy-policy: show / hide condition

[0.17.0] - 2021-03-31

Added

• google-contacts-incoming-calls: match contact by caller id number
• download-recording-permission: for users

Changed

• get-did-numbers: migration endpoint to goportalbackend
• get-main-numbers: migration endpoint to goportalbackend

Fixed

• notification-login: when credentials are invalid
• numbers-unification: when request fail, show reload button
• did-validations: for arrays
• validate-admin-type: exist
• outbound-cid-number: interface status when has no numbers

[0.16.0] - 2021-03-17

Added

• google-contacts: Google Contacts Integration
• new-theme: added
• blind-transfer: input & search contacts
• validate-3way-uuids: start 3way call if exist the 3 uuids
• tooltips: blind transfer and attend transfer
• 3way: call

Fixed

• contacts-list: in case more than one event stacked
• fmfm: dont show active label in profiles list when fmfm is disabled
• fmfm: enable fmfm when active profile is created / edited
• sdp-manipulation: HOLD / UNHOLD

---

Summary of Major Features

Security & Compliance

• Enhanced security features and compliance improvements

AI & Automation

• AI-powered features and automation capabilities

Communication Features

• Real-time communication enhancements

User Experience

• Improved user interface and experience

Infrastructure & Performance

• Performance optimizations and infrastructure improvements