CX Facebook Messenger¶
In order to integrate with Facebook Messenger, its needed create a Facebook App.
Facebook App¶
Go to Facebook Developer Portal: https://developers.facebook.com
Create App¶
Lets press Create App button
Select this one
Select this one
Complete form - App name - Contact email - Not select a Business Manager account
Provide App ID and App Secret¶
Provide App ID and App Secret with plaform administrators
Note for administrators:
FB_VERIFY_TOKEN=You must generate a token to use here which will be used later for callbacks FB_APP_SECRET=App Secret FB_APP_ID=App ID
Configure App¶
Add Product: Facebook Login for Business¶
Configure the product Facebook Login for Business: - Enable Login with the JavaScript SDK - Consult with the administrator the CX Channels URL domain to fill here
Add Product: Messenger¶
Now its time to add the Facebook Page that we have
The nexts steps its to retrieve the Facebook Page from the Facebook account
Select Page
Result as follow
Configure Callback URL¶
Complete with:
- Callback URL: https://
Result as follow
Configure Callback Subscriptions¶
Press Add Subscription
Select: - messages - messaging_postbacks - message_deliveries - message_reads - message_echoes
Result as follow:
Facebook Verification¶
- Go to App Review -> Requests
- Click on Request Permissions or Features
On App Review -> Permissions and Features click on Request advanced access on: pages_messaging Business Asset User Profile Access pages_show_list pages_manage_metadata
And then click on Continue requests
Select yes on the modal asking about enable multiple bussines clients
Go to Requests. In this step we ask to Facebook the request of the above 4 advanced access permissions
Its needed a business verification
