Admins: CX Channels

A series for your company's administrator: add a chat to your company's website, so that the customers who would rather type than call reach the same team that takes your calls.

1 video · about 1¼ minutes.

The videos use fictitious demo data: the company "Acme Dental", its users and a demo website. The queue is the reception queue from Admins: Contact Center. How an agent answers these chats is in Users: Contact Center Agent.

1. Live Chat on Your Website

1 min 14 s

Up next: the agent's side

See how your agents answer these chats in the web app: Users: Contact Center Agent › Answering Website Chats.

What the video covers:

• A new inbox: Contact Center › Config › CX Channels › Add Inbox, then Website.
• What visitors see: the inbox's name, your website's domain, the widget's colour, and the welcome heading and tagline. Turn on the channel greeting to answer every new chat at once.
• Who answers: add the queue whose agents take the chats, here reception. Its agents answer them in the web app, in the same place as their calls.
• On your website: when the inbox is ready, copy the snippet it shows and paste it into your website's pages. The chat bubble appears, and it says We are online while an agent is available.

More detail: CX Web Chat Widget.